Frequently Asked Questions
Which programme is right for me - 6 weeks or 12 weeks?
Both programmes are built around the six pillars of The ICONIC Method™.
ICONIC™ Reset is a focused six-week programme for women who want greater clarity, stronger thinking, improved confidence and communication, meaningful forward movement and practical tools they can continue using at home.
ICONIC™ Reinvention gives us 12 weeks to repeat, deepen and integrate the work. There is more time for personalised mindset work, guided visualisation, breathwork, anchoring, communication rehearsal and role-play, reflection and real-life application. Reinvention also includes one personal voice-note check-in each week: one client voice note and one reply from Sue. This is focused weekly support rather than unlimited messaging.
If you are unsure, we can discuss which level of support is most appropriate before you commit.
What happens during a coaching session?
Sessions are practical, personal and focused on you. We may explore your thinking, beliefs, values, direction, confidence, communication or a particular situation you are facing.
Depending on what we are working on, I may use coaching questions, NLP-informed tools, visualisation, breathwork, mental rehearsal or role-play. The programme provides a clear structure, but the coaching is responsive to what you genuinely need. My aim is for you to leave with greater clarity and something useful to practise or act upon.
Do I need to prepare?
You will complete an initial questionnaire so that I understand where you are and what you want from our work. During the programme you will also have your own Client Workbook and supporting ICONIC™ resources.
You do not need to arrive with everything worked out. That is part of what we will do together. Between sessions, even 10-15 minutes of focused daily practice can help you strengthen and apply the work.
Is our coaching confidential?
Yes. What you share is treated with care and confidentiality, subject to the limits explained in the Terms and Conditions and Privacy Notice. Those limits include circumstances involving a serious risk of harm, safeguarding concerns or a legal requirement to disclose information.
What happens between sessions?
You will have clear actions, reflections or practices supported by your Client Workbook and relevant ICONIC™ resources.
For one-to-one programmes, where you have expressly agreed to Google Meet transcription, I will use the transcript to help prepare a personalised written session summary. I review and edit every summary for relevance, accuracy and personalisation before it is shared. It is a coaching summary, not a word-for-word record. The raw transcript is deleted within 30 days after the checked summary is produced.
ICONIC™ Reinvention also includes one focused voice-note check-in each week: one voice note from you and one reply from me.
Can I reschedule a session?
Yes. Please give at least 24 hours' notice if you need to reschedule. Where less than 24 hours' notice is given, or you do not attend, the session will normally be treated as used because the time has been reserved and preparation may already have taken place.
I understand that genuine emergencies happen. Exceptional circumstances may be considered at my discretion, consistently and fairly.
How long do I have to complete my programme?
ICONIC™ Reset is designed to be completed over six weeks, with all sessions normally used within eight weeks of starting.
ICONIC™ Reinvention is designed to be completed over 12 weeks, with all sessions normally used within 16 weeks.
These completion windows protect momentum while allowing some flexibility for real life. Genuine exceptional circumstances can be discussed.
Can I pay in instalments?
Any available payment options will be shown before you purchase or agree to a programme. If instalments are offered, they form a payment plan for the agreed programme price, not a pay-as-you-go arrangement.
Where do the sessions take place?
One-to-one and online group coaching are delivered through Google Meet. You will receive a joining link before the session and should join from a private, comfortable location with a reliable internet connection.
Is The ICONIC Method™ therapy?
No. The ICONIC Method™ provides coaching for personal development, mindset, confidence, communication, direction and action. It is not psychotherapy, counselling, medical treatment, mental-health care, crisis support or a substitute for qualified professional advice.
If your needs fall outside the scope of coaching, I will encourage you to seek appropriate professional support.
Are one-to-one sessions recorded or transcribed?
One-to-one sessions are not routinely video-recorded. Google Meet transcription may be used to support your personalised session summary, but only after clear advance information and your express consent. You may decline transcription without losing access to the coaching programme, although any written follow-up may be based on shorter practitioner notes.
Are group sessions recorded?
Yes. Online group sessions are recorded so registered participants can catch up if they miss a session. You will be told clearly before purchasing and reminded during the programme.
You can keep your camera off and choose not to speak. If you volunteer for a hot seat or contribute personally, your contribution may appear in the recording. Recordings are restricted to the registered cohort, must not be copied or shared, remain available until 30 days after the final group session and are then deleted.
What if I am not sure coaching is right for me?
Get in touch. We can have an initial conversation about what you want to achieve and whether The ICONIC Method™ is an appropriate fit. I do not believe in persuading someone into coaching that is not right for them.
How long can I access a digital product I have purchased?
ICONIC™ digital products sold with lifetime access provide ongoing access for as long as that product remains hosted and supported by The ICONIC Method™. 'Lifetime' refers to the supported life of the product, not the purchaser's lifetime.
Where reasonably possible, if a product or platform is permanently discontinued, purchasers will be given notice and an opportunity to download their purchased materials. Digital products are licensed for personal use only and must not be shared, reproduced, distributed, adapted, uploaded or resold.
What is the cancellation and refund policy?
Cancellation rights differ for coaching services, digital content and dated events. The applicable terms are provided before purchase and explained fully in the Terms and Conditions.
Digital content supplied immediately requires your express agreement to immediate access and your acknowledgement that you will lose the normal 14-day cancellation right once supply begins. This does not affect your rights if digital content is faulty, not as described or otherwise fails to meet legal requirements.
Nothing in these terms affects your statutory consumer rights.